Playback should not stop or stall under normal circumstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, or when too many Internet connected devices are connected at the same time.

Please try one or all of the following solutions for your device:

Apple TV

1. Press the back button on the remote to activate the rewind scrubber back in time several minutes in the on demand program timeline
2. Close the selected app and open it again
3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
4. Plug your Apple TV into a wire connection instead of using Wi-Fi
5. Restart your Apple TV device as a last resort

Amazon Fire TV

1. Press the back button or "B" on your remote or game controller to activate the rewind scrubber back in time several minutes in the on demand program timeline
2. Close the selected app and open it again
3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
4. Plug your Amazon Fire TV into a wire connection instead of using Wi-Fi
5. Restart your Amazon Fire TV device as a last resort

Android TV

1. Rewind back in time several minutes in the on demand program timeline
2. Close the selected app and open it again
3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
4. Plug your Android TV into a wire connection instead of using Wi-Fi
5. Restart your Android TV device as a last resort

Roku

1. Select the rewind button to activate the rewind scrubber back in time several minutes in the on demand program timeline
2. Close the app and open it again
3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
4. Plug your Roku into a wire connection instead of using Wi-Fi
5. Restart your Roku as a last resort

If the problem persists please contact us via our online feedback form or select the email option below